The offer and sale of products on our website (www.coccolebimbi.com) are regulated by the following General Conditions of Sale.
The products purchased on www.coccolebimbi.com are sold directly by Coccole srl, with registered office in Via Noicattaro SNC, in Rutigliano (Ba) Italy, CAP 70018 - Iscr. Company Reg., Tax Code and VAT no. 06976570728.
On our website you will find information regarding orders and shipments, refunds and the return of products purchased on www.coccolebimbi.com. If you need further information go to the Customer Service area where you will find a contact form and a telephone number +39 389 5192936 (also via WhatsApp) to contact for any type of information. For any other legal information, consult the terms and conditions section.
1. How to conclude the contract with Coccolebimbi
To conclude the purchase contract for one or more products on coccolebimbi.com, you will have to complete the order procedure on the website in all its parts and confirm payment for the same, using one of the payment methods indicated in the "payments" section.
Proceeding with the purchase, by completing the order procedure, you accept the General Conditions of Sale and the information on the right of withdrawal, which can be consulted in the terms and conditions section. We will provide you with a summary of information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the methods of delivery of the products purchased, the shipping costs and estimated delivery times. The Seller will also provide you, in the terms and conditions section, with a summary of the conditions and methods for exercising your right of withdrawal and the methods and times for returning the products purchased; an indication of the circumstances in which you will lose the right to withdraw from the contract; the existence of the legal guarantee of conformity of the products; the contact details of our after-sales assistance service.
The contract is concluded when the Seller receives your order electronically after verifying the accuracy of the data relating to the order itself.
The order form will be filed in our database for the period of time necessary to process the orders and, in any case, in accordance with the law.
Once the contract is concluded, Coccolebimbi will take charge of your purchase order.
The Seller may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not processed your purchase order, specifying the reasons. If the products presented on coccolebimbi.com are no longer available or on sale at the time of your last access to the website or since the order form has been sent, it will be the Seller's responsibility to notify you promptly and in any case within 96 hours from the moment in which you will have sent your order to the Seller the possible unavailability of the products ordered. In this case, the Seller will immediately return what you have already anticipated and the contract will be considered terminated between the parties.
With the electronic transmission of the order, you unconditionally accept and undertake to observe these General Conditions of Sale dealing with the seller. If you do not agree with some of the terms contained in the General Conditions of Sale, please do not submit the order form for the purchase of products on coccolebimbi.com.
With the electronic transmission of the order, you confirm that you know and accept the General Conditions of Sale and the additional information contained on coccolebimbi.com in the terms and conditions section.
Once the contract is concluded, the seller will send you, by e-mail, a receipt of the purchase order, containing the general conditions of sale and the summary document on the right of withdrawal.
We remind you that the product you purchase is intended exclusively for the country in which you place the order; therefore, if you decide to place the product in a different country, you are responsible for placing and are required to follow the applicable regulations and restrictions both for exporting from the country where you purchased the item and for importing into the country where you intend to take it.
Coccolebimbi hereby declines any responsibility in this regard.
2. Warranties and indication of product prices
On coccolebimbi.com only original and top quality products are offered for sale. These products are purchased directly by the Seller from carefully selected fashion houses, manufacturers and dealers for their rigorous quality controls.
The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market.
The essential characteristics of the products are presented on coccolebimbi.com within each product sheet. However, the images and colors of the products offered for sale on coccolebimbi.com may not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
In case of exercise of your right of withdrawal, the Seller has the right not to accept the return or not to fully reimburse the sums paid for the purchase in relation to those products that do not have the relative tag, which have been altered in their essential and qualitative characteristics or that have been damaged. The product packaging is considered an integral part of the product and therefore must be returned intact.
If during the delivery of the goods you notice that the package is damaged or appears to have been tampered with, ask the courier to accept the package with RESERVE FOR DAMAGED PACKAGE and then contact our customer service providing photos and further details. In the event that the courier does not allow you to accept the package with reserve, we ask you not to accept it and report the incident to our customer service.
In the event that the order is accepted without reserve for damaged package, Coccolebimbi will not be responsible for any damage to an item inside the damaged and collected package.
For the payment of the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order procedure. In no case will you be charged for costs higher than those actually incurred by the Seller, in relation to the payment method you have chosen.
In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, by yours to our Bank (or other partner financial institutions of Coccolebimbi) which provides the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police a fraud on coccolebimbi.com.
If you buy with Scalapay, you receive your order immediately and pay in the number of installments you have chosen. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., related parties and their assignees, and you authorize this transfer.
4. Shipping and delivery of products
To find out about the specific shipping and delivery methods for the products, access the terms and conditions section, within the Customer Service area. Please pay attention to what is reported in this section because the information contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time the order form is sent.
5. Customer support
You can request any information through our assistance services. Contact Customer Service via email at email@example.com or at Whatsapp number + 39 389 51 92 936.
6. Right of withdrawal
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on coccolebimbi.com.
To withdraw from the contract you can use the Return Form (compliant with the standard form pursuant to article 49, paragraph 4 of the consumer code), to be completed and sent directly online through the coccolebimbi.com website. We urge you to follow the return procedure active on coccolebimbi.com step by step.
Once the withdrawal from the contract has been exercised through the online return form, you will have to return the products to the Vendor as soon as possible and in any case within the times indicated on the electronic return form activated on the coccolebimbi.com platform; consider that the refund times start from the day on which the returned items arrive at the Coccolebimbi warehouses.
The only expenses you will have to pay are those for returning (shipping the products to the seller) the products purchased, unless the Seller has expressly exempted you from these expenses at the time of purchase. You will be responsible for any loss or damage to the products during transport due to your negligent choice of carrier and/or shipping methods.
"The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous points 6.1, 6.2, 6.3 and 6.4 - is understood to be exercised correctly if the following conditions are also fully respected:
a. the Return Form sent directly online through the coccolebimbi.com website must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;
b. the products must not have been used, worn, washed;
c. the identification tag must not have been removed from the product;
d. the products must be returned in their original packaging;
e. returned products must be delivered to the shipper as soon as possible and in any case within the times indicated on the electronic return form activated on the coccolebimbi.com platform; the activation and compilation of the return form on the coccolebimbi.com platform demonstrate your decision to withdraw from the contract;
f. the products must not be damaged."
If the Right of Withdrawal is exercised following the methods and terms indicated above, the Seller shall reimburse any sums already collected for the purchase of the products according to the methods and terms established.
The sums will be refunded to you in the shortest possible time and, in any case, within fifteen (15) working days from the date on which the Seller has received the product, always after verification by the Seller of the correct execution of the terms and conditions above indicated.
If the methods and terms for exercising your right of withdrawal, referred to in letters a), b), c), d), e) and f) of the previous paragraph referred to in point 6.5 are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the email in which you will be notified of the non-acceptance of the return, you can choose to get back, at your own expense, the products in the state in which they were returned to the Seller , communicating it to the Seller, according to the methods that will be communicated to you.
Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. If the conditions referred to in letters b), c) and d) of paragraph 6.5 above are not met, you may not be entitled to a full refund of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90% of the sums you paid to the Seller for the purchase of the returned products will be deducted from the envisaged refund, according to what will be specifically communicated to you by the Seller.
7. Refund timings and methods
After returning the products, the Seller carries out the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 6. In the event that the checks are concluded positively, the Seller can proceed to send you, via e-mail, the relative confirmation of acceptance of the returned products. In the event that the checks are not concluded positively, the Seller will inform you, via e-mail, of the found existence of a decrease in the value of the returned products, deriving from your failure to comply with the conditions referred to in letters b) c) and d) of the previous paragraph 6.5. At the same time, the Seller also informs you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; without prejudice, alternatively, to the possibility of re-obtaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 6.8 above.
Whatever method of payment you use, the full or partial refund is activated by the Seller in the shortest possible time and in any case within fifteen (15) working days from the date on which the Seller received the returned item, subject to verification of the correct execution of your right of withdrawal and verification of the returned products.The deadline of 15 working days also applies in the case of cancellation of the order, whatever the reason for cancellation.
After having communicated the re-credit method chosen, between refund or voucher, it will not be possible to change the choice of re-credit established during the return procedure.
In the event that the voucher was the choice indicated as the method of re-credit, it will not be possible to change the method of re-credit in refund; if, on the other hand, a refund has been chosen, it will not be possible to change the re-credit method by requesting the voucher.
The Seller makes the refund using the same means of payment you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment. If there is no correspondence between the recipient of the products indicated in the order form and who has paid the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be executed by the Seller towards whoever has made the payment. Reimbursement to a person other than the one who paid for the purchase of goods and services can only be made if the appropriate documentation provided by the seller is completed and also if the identity documents always requested by the seller are provided. In the event that the voucher is chosen, the sum will never be refundable except through the creation of a new voucher.
The value date of the re-credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.
The Seller indicates the BRT, TNT and FedEx couriers as shippers for the sale and return of the products. Through BRT, TNT and FedEx you can return the products to the Seller without necessarily paying the necessary expenses in person. In fact, this method allows the Seller to pay directly, on your behalf, the costs of returning the products purchased, freeing you from any payment obligation towards the shipper. This method also allows you to check, at any time, where each package is, freeing you from any liability in the event of loss or damage to the products during transport.
If you decide to use, for the return of the products, a shipping agent other than the one indicated by the Seller, you will be responsible for the shipping costs (later reimbursable by the seller if the seller provides for your purchase a free of charge return), including liability in the event of loss or damage to the products.
9. Governing Law and Dispute Resolution
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No. 206 of 6 September 2005, on the Consumer Code in Chapter I "Consumer rights in contracts", with specific reference to the legislation on contracts distance and by the legislative decree 9 April 2003 n. 70 (possibly subsequent amendments) on certain aspects concerning electronic commerce. In the event of disputes, the competent court will be that of Bari (Italy).
10. Modification and update
The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on coccolebimbi.com.